About us

Swvl is the leading technology company in the mass transportation market. We are a fast-

growing data-driven company which is disrupting the public transportation market in multiple

continents making people’s lives better on a daily basis in countries such as Egypt, Kenya and

Pakistan.Swvl is a revolutionary idea that was born from passion, loyalty, and persistence to

face all challenges on the table, Swvl is not just a means to facilitate commuting, but a hunger to

strive for solutions, encourage the contribution of youth in innovation and inspire change. Swvl

has a positive, diverse, and supportive culture - we look for people who are curious, inventive,

and work to be a little better every single day

What you’ll do

● Ensuring the customer success metrics are being delivered; fulfilment, reliability and

liaison with the experience team to drive improvement

● Be the single point of contact for Customer Success Team in case there are escalations

during live operations

● Project Management of Supply Experiments

● Coordinate with all supply capability functions (performance, OB and Support, live ops,

payments) to ensure escalated issues are solved at priority

● Proactively build plans with respect to resources and quality, keeping in mind current

and future business needs

● Thought partnership and problem solving with Category team to drive certain key

projects via processes, business initiatives or automations (scaling different vehicle

types, problem solving to launch different use cases etc)

What you’ll need

● 5 to 7 years of experience in a similar domain/role

● Experience working effectively with internal and external partners in a constantly

evolving, rapid growth environment