About the Role:

As Excellence Executive, you will be leading the journey of the drivers at Swvl and will help in delivering the best experience for the customer base.

What You Will Do

  • Improve driver quality by running initiatives, working closely with key stakeholders
  • Monitor performance metrics and build strategies to improve the overall quality
  • Manage a team of brand ambassadors to support drivers
  • Develop plans to increase the earning potential of drivers
  • Run driver retention programs and develop engagement initiatives
  • Increase app adoption of drivers

What You Will Need

  • Basic SQL or willingness to learn
  • Google sheets/excel proficiency
  • Having experience of 0-1 year